RESOURCES
Frequently Asked Questions
How do you offer competitive rates in comparison with traditional lenders?
Traditional bank lenders tend to have higher operating costs, resulting in higher rates. Handy Finance keeps rates low by keeping operating costs down and remaining focused on our mission – allowing people to live life to the fullest.
Am I eligible for a loan?
To meet the eligibility requirements for an unsecured personal loan with Handy Finance, you must:
- Be an Australian citizen or permanent resident
- Be aged 18 years or over
- Have a gross annual income equal to or greater than $25,000
- Have an acceptable credit history, as determined at Handy Finance’s discretion and with the credit bureau of Handy Finance’s choice
- Not be in hardship with a different financial provider
- Have no undischarged bankruptcy listings recorded on your credit file
Can I change my debit details?
You can change your debit details by contacting the Handy Finance team on 1300 990 115 or by [email protected]
Can I adjust my repayment dates?
When you accept your Loan Offer, you are agreeing to contractual obligations, including how often you repay. If you need to change this, please get in touch with our team on 1300 990 115 or [email protected]
How do repayments work?
Repayments on Handy Finance loans can be made weekly, fortnightly or monthly. You must use direct debit for all scheduled repayments. To make repayments ahead of schedule, log into your borrower dashboard and do so using BPAY.
If financial hardship is making repayments difficult to meet, please contact the Handy Finance team on 1300 990 115 or [email protected]
Can I make additional repayments and pay off my loan early?
You are welcome to pay off your Handy Finance loan at any time. You will not incur any extra fees or penalties for doing so. Additional repayments may be made ahead of schedule, without penalties or fees.
How does Handy verify my bank statements?
Handy Finance is required to verify your expenses and income before finalising your application, which we do through the Illion Bank Statement service. Submitting statements via this service is secure, and we will receive 3 months of bank statements in order to finalise your loan. Neither Handy Finance nor Illion will be able to make transactions on your accounts.
You can also manually upload your bank statements, although this will increase the processing time of your application.
More information can be found at bankstatements.com.au.
What access does Illion have to my account?
Handy Finance provides Illion with read-only access, meaning that neither Illion nor Handy Finance can transact on your bank account.
Handy Finance will only access your bank statements in order to complete the credit assessment process of your application for a loan.
How does Handy Finance access my bank statements?
There are two options for Handy Finance to access your personal bank statements:
- You are able to provide your banking credentials via Illion’s gateway. This gateway is safe and secure, ensuring your internet banking credentials are encrypted, which are then passed on to your bank. The bank provides Handy Finance with the necessary details of your recent transactions. Once this is done, all credentials are permanently deleted.
- If you would prefer to upload your bank statements from the previous three months, this is also an option. Manually uploading your bank statements will, however, increase the time it takes for you to receive a decision regarding your loan application. This will also incur a manual assessment fee.
What does a fixed-rate loan mean?
Fixed-rate loans are completely transparent from day one – because the rate doesn’t change, you know exactly how much you will be repaying and how often, for the entirety of your loan.
What will my interest rate look like?
Handy Finance ensures borrowers with good credit history are rewarded with better rates. Handy Finance will offer you an interest rate based on your personal credit history and evaluation against Handy Finance’s credit scorecard. You can receive an indicative rate estimate in just a few minutes via our online application form. Any estimates provided do not constitute an offer or approval of finance. Your repayment amount and interest rate will be confirmed if an application is submitted and approved.
How long will my repayments last?
With Handy Finance, you can repay for up to seven years or up to ten years with a Green Loan. Repayments are made weekly, fortnightly or monthly.
How much money can I borrow?
Personal loans from Handy Finance range between $2,001 and $75,000, with up to $100,000 available for home improvement projects and motor vehicles, depending on how much you need, your income, and your credit rating.